At Exclusive Air Services (EASL), we understand that chartering a flight comes with many questions. Whether you’re booking a private charter, cargo transport, aerial survey, or Medevac service, we’re here to make your experience smooth and seamless. Below are answers to some of the most common questions to help you plan your journey with confidence. 🚁✨
You can book a helicopter charter by contacting our customer service team via phone, email, or our website.
Once we provide a quote and you confirm your booking, a 100% deposit is required to secure your flight.
Our helicopters can accommodate up to five passengers.
Passengers must arrive at the departure location at least 10 minutes before the
scheduled flight time for check-in and a mandatory safety briefing.
Our quoted price includes:
• Government fees and levies
• Airport departure taxes
• Landing and handling fees (unless otherwise stated)
• Crew and operational costs
Additional costs may apply for extended waiting times, route diversions, or extra
services not specified in the booking.
Flights may be delayed, rescheduled, or canceled due to heavy rain, strong winds, fog, or poor visibility. Passenger safety remains our top priority.
In the event of a weather-related delay or cancellation, we will either reschedule your
flight at no extra cost or offer a refund in accordance with our cancellation policy.
Yes, due to weight and space limitations, each passenger is allowed one small carry-on
bag. If you require additional luggage space, please inform us in advance.
Pets may be permitted on a case-by-case basis. Please contact us at the time of
booking to discuss arrangements.
We adhere to the highest safety standards, including:
• Highly trained pilots with extensive flight experience
• Regular aircraft maintenance and safety checks
• Pre-flight safety briefings for all passengers
• Full compliance with aviation safety regulations
Itinerary changes may be possible, subject to aircraft availability. Additional costs may apply for extra flight time, route modifications, or additional stops.
• Cancellations made within 24 hours of booking are subject to a 50% cancellation fee.
• Weather-related cancellations will be rescheduled or refunded per our terms and
conditions.
Yes, we provide VIP helicopter charters tailored for business executives, offering fast and efficient travel for meetings, site visits, and urgent engagements.
• Time-saving – Avoid traffic congestion and road delays
• Privacy & Comfort – Travel in a secure, luxurious environment
• Direct Access – Land at helipads near your destination (corporate offices, resorts, or remote sites)
• Flexible Scheduling – Fly at a time that suits your itinerary
Yes, corporate charters allow confidential discussions, laptop use, and phone calls, provided they comply with aviation regulations.
Yes, we offer multi-destination flights customized to your schedule. Additional costs
may apply for extended flight time or waiting periods.
Currently, we do not provide branding or customization options for corporate charters.
We do not currently offer medevac services, but we will notify our clients if this service
becomes available in the future.
Yes, we provide private charter services for individuals, families, and groups seeking an
exclusive and personalized travel experience.
• Exclusive use – No shared passengers
• Flexible schedule – Fly at your convenience
• Scenic views – Enjoy breathtaking aerial routes
• Remote access – Land at private estates, lodges, and remote destinations
Our private charters are ideal for:
• Luxury travel and getaways
• Marriage proposals and anniversaries
• Film and photography shoots
• VIP transport to events
• Special celebrations
Yes, you may bring food and beverages, including alcohol. However, passengers are expected to maintain decorum and clean up after themselves.
Yes! We provide customized sightseeing tours over national parks, coastal areas, and iconic landscapes. Contact us for available tour packages.
Yes, subject to aviation regulations and landing permissions. Private estates, luxury resorts, and special event locations may require prior approval.
While attire is your personal choice, we recommend dressing comfortably and considering the weather and destination.
To book a private helicopter tour, contact our team to customize your itinerary, select a departure point, and confirm your flight. A 100% deposit is required at the time of
booking.
Behind the scenes, we’ve got a seamless operation in full swing! From Finance and Operations to Sales, Business Development, and Administration, our departments work in perfect harmony to keep the business soaring. Every process is fine-tuned to deliver on our mission: providing you with world-class service that doesn’t just meet but exceeds your expectations.
With us, you’re not just in safe hands—you’re in the best hands. Let’s take your experience to the next level!
The Watermark Business Park, Ndege Rd, Karen, Delta Court 2
+254 716 274 310 / +254 723 477 997
info@exclusiveairservices.com
Everyday 9 AM - 6 PM
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